Position : Branch Manager

Job Type Permanent
Nature Full Time
Company Exact Manpower Consulting Ltd
Application Deadline 01 Apr 2020
Industry Banking industry
Position Level Senior level

Reporting Structure

Reporting to: Head of Retail Banking Supervision of: Sales officer, Branch Operations Manager Interact with: Employees, Customers and other Branch Managers

Main Duties

Job purpose:

In charge of customer retention, branch productivity; enhancing customer service and loyalty, and generating growth through effective customer relationship management in order to achieve the branch’s business target.

Business Growth:

  • Ensure business growth through marketing of bank products; build and maintain existing and new customer relationships to achieve annual business targets

  • Monitor performance of branch in achieving its overall business target

  • Set targets for the branch business team and monitor performance to ensure the Branch achieves its overall business targets

  • Manage branch’s liability portfolio and cross-selling

  • Provide recommendations in the development of new products as well market for the new product’s uptake

    Customer Service:

  • Ensure customer retention by enhancing customer service at the branch level e.g. monitoring of customers’ complaints and transactions, meeting with high net worth clients regularly and maintain personalized relations

  • Respond to Customer related queries as they arise


  • Manage branch’s liability portfolio through pushing for the growth of low-cost accounts and cross-selling

  • Assist in the development of new products as well as push for the new product’s uptake


  • Ensure that branch business practices are compliant to relevant banking laws and regulations, systems and procedures


  • Ensure timely submission of reports such as periodic business, call reports and surprise check reports etc.


  • Implement board/management directives for the branch in an effective and timely manner

  • Overall in charge of staff within the department including leave management, training, coaching and mentoring for the business staff

  • Support the Head of Business Development in preparing branch business-related budget by providing inputs

  • Attend to audit queries related to Branch business

  • Liaise with respective departments in the bank for the efficient and effective administration of the branch

  • Liaise with other branches and head office as issues arise

  • Perform any other duties as may be assigned by the immediate supervisor from time to time



Candidate Specification:

Education: Bachelors degree
Experience: 3 years
Skills: MARKETING , INTERPERSONAL SKILLS , Communication Skills , Leadership skills , Critical Thinking Skills , analytical skills
Ability to: Aligns vision, strategy and actions Embraces change Builds self-awareness, trust and respect , Communicates and influences effectively , Working effectively with teams across geographically-distributed Centres of Excellence , Prioritize important projects , Detailed oriented with the ability to focus on quality, accuracy, and attention to detail , Work under pressure
Culture: Multicultural
Knowledge of: Focuses on customer and market Demonstrates functional excellence
Personality: Dependable & team player. , Critical thinkers, , Inquisitive , Flexible & Reliable , analytical

Minimum Qualifications

Bachelor’s Degree in business management, marketing, economics, accounting, finance or any other related field


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