Job Type Fixed term contract
Nature Full Time
Application deadline 27 Dec 2019
Industry Human Resources/ Education Training
Position Level Middle level


Reporting to: Head of Department Supervision of: Non Interact with: Everyone


  • Bachelor’s degree/advanced diploma in Business Management, Public Administration or related field.
  • Experience in sales is an added advantage
  • Understanding of the sales process and dynamics.
  • A commitment to excellent customer service.
  • Excellent English and Swahili written and verbal communication skills.
  • Superb interpersonal skills, including the ability to quickly build rapport with both customers  and suppliers.
  • Experience using computers for a variety of tasks.
  • Competency in Microsoft applications including Word, Excel.
  • Able to work comfortably in a fast paced environment.
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Education Bachelors degree
Experience 3 years
Skills Management , Communication , Administration , Organisation , Business Development
Ability to: Work under pressure , Communicates and influences effectively , Work independently as well as in a team , Detailed oriented with the ability to focus on quality, accuracy, and attention to detail , Maintain regular contacts with customers to ensure customer expectations are met
Culture Multicultural
Software basic computer
Knowledge of: Computer literate
Personality Hard working , Attention to details , Critical thinkers, , Cooperative , Multi-tasker , Flexible & Reliable , proactive and fast leaner

Minimum Qualifications

  • Design and deliver support and service solutions in line with Company and /or industry best practice.  Monitoring the effectiveness of the team against Company's /KPI‟s, driving through change as needed to deliver continual service improvement.
  • Ensure operational procedures and practices are well defined, documented and consistently applied.
  • Instil a high performance culture in the team with a focus on team work, service excellence and ownership for resolving customer issues.
  • Be capable of identifying and implementing change within the team to ensure it can take on new service offerings. 
  • Contribute pro-actively to new service development.
  • Encourage open communication between team members, allowing the team to bring forward ideas on how they can collectively deliver a more effective service.
  • Set and cascade business objectives and targets to the team.
  • Ensure teams are skilled, trained and developed to enable them to deliver high quality service and support.
  • Ensure quality, up-to-date documentation exists for all service arrangements.
  • Provide input into the organization strategy with particular focus into opportunities to grow and/or enhance the service offered .
  • Provide leadership and direction to the service management function ensuring appropriate and robust service management and review frameworks are in place.
  • Achieve consistent customer satisfaction ratings and respond appropriate to customer feedback on areas for improvement.
  • Take responsibility for customer escalations and act as a point of escalation both in and out of hours as required.
  • Drive a continual service improvement programme based on a desire to become a leading service provider. 

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