Job Type Fixed term contract
Nature Full Time
Application deadline 27 Sep 2019
Industry Automotive/ Mobile Plant Parts
Position Level Middle level


Reporting To: SERVICE MANAGER Supervision Of: NON Interact With: SERVICE DEPERTMENT


 Ensure customer satisfaction:

  •  Receive customers at the workshop counter
  • Tend to customer calls at the service counter
  • Workshop efficiency
  • First time fix

Ensure the smooth throughput of work:

  •    Prepare workshop for incoming jobs
  •    Receive and book in of vehicles for service
  •    Workshop Efficiency
  •    Printing of service job cards
  •    Workshop communication

Ensures smooth flow of communication within the workshop:

  •    Notify the relevant manager if a complaint has not been dealt with in the timeliness agreed
  •    Call customer and update them on the progress and advise them once their vehicles are ready.

Produce monthly reports of activities and actions taken for monitoring and review:

  •   Avail information on what has been done and what is pending.
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Education: Diploma Experience: 3 years Skills: Management , Computer , Communication , Customer Care , Administration Ability to: Communicates and influences effectively , Communicate and interact effectively on technical subject matter with non-specialists , Work independently as well as in a team , Maintain regular contacts with customers to ensure customer expectations are met Culture: Multicultural Software: basic computer Knowledge Of: Computer literate Personality: Dependable & team player. , Attention to details , Cooperative , Flexible & Reliable , friendly person
Minimum Qualifications

  •   Tanzania Certificate of Secondary Education Grade C
  •   Diploma in Mechanical Engineering (Automotive option)
  •   3 years relevant working experience.
  •   Technical knowledge
  •   Computer literacy
  •   Customer care / relations
  •   Public relations
  •   Marketing & Sales
  •   Effective Communication
  •   Good communicator
  •   Friendly person


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