Ensure customer satisfaction:
- Receive customers at the workshop counter
- Tend to customer calls at the service counter
- Workshop efficiency
- First time fix
Ensure the smooth throughput of work:
- Prepare workshop for incoming jobs
- Receive and book in of vehicles for service
- Workshop Efficiency
- Printing of service job cards
- Workshop communication
Ensures smooth flow of communication within the workshop:
- Notify the relevant manager if a complaint has not been dealt with in the timeliness agreed
- Call customer and update them on the progress and advise them once their vehicles are ready.
Produce monthly reports of activities and actions taken for monitoring and review:
- Avail information on what has been done and what is pending.