Job Type Fixed term contract
Nature Full Time
Application deadline 17 Jan 2020
Industry Banking industry
Position Level Managerial


Reporting to: Head of retail banking Supervision of: branch Interact with: with all employees



  • Bachelor’s Degree in business management, marketing, economics, accounting, finance or any other related field

  •      A minimum of 5 years of working experience at branch management level



Education Bachelors degree
Experience 5 years
Skills Management , Computer , Communication , Detail Oriented , Critical Thinking Skills , Mathematical , Business Development , Analytical , Leadership , Problem solving
Ability to: Communicates and influences effectively , Promote teamwork , Delivers results through people , Work independently as well as in a team , Work in a multicultural, diverse, and highly performance-driven environment , Detailed oriented with the ability to focus on quality, accuracy, and attention to detail , Able to negotiate and interact at a senior level
Culture Multicultural
Knowledge of: People Management , Employee Relations , Computer literate
Personality Hard working , Dependable & team player. , Result oriented. , Cooperative , Multi-tasker , Flexible & Reliable

Minimum Qualifications

Business Growth:

  • Ensure business growth through marketing of bank products; build and maintain existing and new customer relationships to achieve annual business targets
  • Monitor performance of branch in achieving its overall business target
  • Set targets for the branch business team and monitor performance to ensure the Branch achieves its overall business targets
  • Manage branch’s liability portfolio and cross selling
  • Provide recommendations in the development of new products as well market for the new product’s up take
  • Ensure customer retention by enhancing customer service at the branch level e.g. monitoring of customers’ complaints and transactions, meeting with high net worth clients regularly and maintain personalized relations
  • Respond to Customer related queries as they arise


  • Manage branch’s liability portfolio through pushing for growth of low cost accounts and cross selling
  • Assist in the development of new products as well as push for the new product’s up take


  • Ensure that branch business practices are compliant to relevant banking laws and regulations, systems and procedures


  • Ensure timely submission of reports such as periodic business, call reports and surprise check reports etc.
  • Implement board/management directives for the branch in an effective and timely manner
  • Overall in charge of staff within department including leave management, training, coaching and mentoring for the business staff
  • Support the Head of Retail Banking in preparing branch business related budget by providing inputs
  • Attend to audit queries related to Branch  business
  • Liaise with respective departments in the bank for efficient and effective administration of the branch
  • Liaise with other branches and head office as issues arises
  • Perform any other duties as may be assigned by the immediate supervisor from time to time




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